What is this integration?

DNWG is a regional grid operator that also offers comprehensive metering services. DNWG Warmte was established to facilitate heat projects, such as providing heating and cooling for the Ouverture district in Goes. DNWG ensures optimal operation of the entrusted infrastructures and supports the energy market, providing effective and efficient services to customers while actively facilitating the local energy transition. The organization emphasizes collaboration, safety, and expertise, operating as an open entity focused on learning and growth.

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Why is this integration a match with Zero Friction?

The integration of DNWG’s metering services with Zero Friction’s billing platform streamlines the billing process for heating and cooling services. This integration ensures precise billing and improved customer interaction services, allowing for seamless handling of customer queries and issues related to energy charges. By combining DNWG's reliable metering data with Zero Friction’s advanced billing capabilities, this integration delivers a robust solution for regional grid operators in the Netherlands, enhancing service quality and operational efficiency.

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How does the integration work?

DNWG provides .csv files via email on a daily basis, containing the necessary metering data. These files are then imported into Zero Friction’s billing platform, ensuring accurate and secure data transfer. This automated process minimizes the risk of errors and discrepancies, enabling real-time updates and synchronization of billing data. The streamlined workflow not only saves time but also enhances the accuracy of billing processes, ultimately improving the overall service experience for both the operators and their customers.

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