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Legislation & Transparency

Understanding dual compliance: GDPR and the UK Data Protection Act

January 14, 2025
When working internationally, especially in markets like Belgium and the UK, ensuring compliance with data protection laws is essential. Both regions have robust frameworks to safeguard personal data, requiring organizations to align with regulations like the General Data Protection Regulation (GDPR) in the EU and its UK counterpart, the Data Protection Act 2018.
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Understanding UK Consumer Protection Laws: How they impact your heating and cooling service

January 9, 2025
When you purchase a product or service in the UK, consumer protection laws are in place to make sure customers are treated fairly and shielded from issues like fraud or data misuse. For heating and cooling suppliers, these laws add an extra layer of responsibility, ensuring that customers are well-informed and secure. Here’s a quick overview of the essentials in UK consumer protection and how it might relate to your heating and cooling services.
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Understanding UK heat network regulations: An overview

September 26, 2024
Get an overview of UK heat network regulations, including Heat Trust standards, Ofgem rules, and the Heat Network (Metering and Billing) Regulations.
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From heat meter to payment: what happens to end user data?

July 8, 2024
Heat networks play a major role for sustainable energy. From meter to payment, data is critical to daily operations. Discover what happens to it after collection.
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Heat transition: How energy suppliers can build customer trust

March 28, 2024
Heating and cooling suppliers face transparency challenges in the heat transition. Zero Friction discusses insights from 15 clients on building trust and enhancing customer experience.
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